Nicole Little
About Nicole Little
Nicole Little is a Student Support Specialist with extensive customer service experience, including five years in a call center. She has pursued multiple Associate Degrees in Business Administration, English, and General Studies from the Community College of Baltimore County.
Current Role at StraighterLine
Nicole Little serves as a Student Support Specialist at StraighterLine, a position she has held since 2020. In this role, she provides assistance to students, ensuring their needs are met and facilitating a positive learning experience. Nicole is skilled in managing multiple student chats simultaneously while also resolving tickets between phone calls. Her work contributes to maintaining high levels of student satisfaction.
Previous Experience in Customer Support
Nicole has over eight years of customer service experience, with five years specifically in a call center environment. She has held various positions, including Technical Support Specialist at Pole To Win America, Call Center Representative at Agora Financial, and Customer Service Representative at Chesapeake Fine Food Group. Additionally, she worked as a Front Desk Representative at GEICO Local Office. These roles have equipped her with strong communication and problem-solving skills.
Educational Background
Nicole studied at the Community College of Baltimore County, where she pursued multiple Associate Degrees. She achieved an Associate of Arts and Sciences (AAS) in Business Administration and Management from 2019 to 2022. Additionally, she earned an Associate of Arts (AA) in General Studies and another AA in English Language and Literature, both completed between 2020 and 2021. Her educational pursuits reflect a commitment to academic growth.
Customer Satisfaction Metrics
In her roles, Nicole has consistently exceeded individual Net Promoter Score (NPS) performance metrics. She has received extremely satisfied customer reviews, indicating her effectiveness in addressing customer needs and enhancing their experience. This focus on customer satisfaction is a key aspect of her professional contributions.