Rodrigo Illera Camargo
About Rodrigo Illera Camargo
Rodrigo Illera Camargo is a Customer Success Manager at Strands, where he has worked since 2015, focusing on optimizing ecommerce sites and enhancing client outcomes. He has a background in engineering and project management, with previous roles in support and research across various companies and locations.
Work at Strands
Rodrigo Illera Camargo has been employed at Strands since 2015, serving as the Customer Success Manager. In this role, he provides consultancy on best practices in ecommerce to enhance client outcomes. He focuses on optimizing ecommerce sites to improve conversion rates for Strands Retail clients. Additionally, he manages a support team located in both Spain and Argentina, ensuring effective communication and service delivery. His responsibilities also include the acquisition of requirements and the design of new features and products, as well as studying the feasibility of these innovations to enhance Strands Retail offerings.
Education and Expertise
Rodrigo Illera Camargo holds a Master of Science degree in Electrical Engineering, Communications from the Illinois Institute of Technology, where he studied from 2008 to 2009. He also completed his undergraduate studies in Telecommunications at Universidad Politécnica De Madrid from 2004 to 2009. His academic background provides a strong foundation for his work in ecommerce and technology. His expertise encompasses customer success management, ecommerce optimization, and product development.
Background
Before joining Strands, Rodrigo Illera Camargo worked as a Support Software Engineer at Strands from 2013 to 2015. His earlier experience includes a role as an R&D Engineer at Grupo Gesfor in Madrid from 2010 to 2011 and as a Research Assistant at Universidad Politécnica De Madrid from 2009 to 2010. He also served as an R&D Project Manager at Logica in Montréal from 2011 to 2013. This diverse background in research and development, combined with his engineering expertise, has contributed to his current role in customer success.
Achievements
Rodrigo Illera Camargo has contributed significantly to Strands Retail through his roles in customer success and support management. His involvement in the design and feasibility studies of new features and products has played a key role in enhancing the company's offerings. His work in optimizing ecommerce sites has directly impacted client conversion rates, demonstrating his effectiveness in achieving business goals.