Carley Meyers Yelyashov
About Carley Meyers Yelyashov
Carley Meyers Yelyashov is a Senior Customer Experience Manager at Strata Decision Technology, where she has worked since 2018 in Chicago, Illinois. She has extensive experience in process improvement initiatives and has held various roles in operations and project management across multiple organizations.
Work at Strata Decision Technology
Carley Meyers Yelyashov has served as the Senior Customer Experience Manager at Strata Decision Technology since 2018. In this role, she focuses on enhancing customer interactions and satisfaction. Her responsibilities include managing internal investment projects aimed at increasing efficiency and fostering synergies among teams. Yelyashov collaborates with cross-functional teams, including business development and product management, to drive system adoption and innovation. Her work contributes to the overall customer experience strategy of the organization.
Previous Experience in Customer Operations
Before joining Strata Decision Technology, Yelyashov held several positions that contributed to her expertise in customer operations. She worked as the Director of Operations at Press Ganey from 2016 to 2017, where she focused on operational efficiency. Prior to that, she spent a decade at Avatar Solutions as the Director of Workforce Operations, from 2006 to 2016. In these roles, she designed and deployed process improvement initiatives aimed at enhancing employee engagement and performance management.
Educational Background
Carley Meyers Yelyashov holds a Master of Arts in Industrial/Organizational Psychology from The Chicago School of Professional Psychology, where she studied from 2003 to 2005. She also earned a Bachelor of Arts in Psychology from the University of Michigan, attending from 1999 to 2003. This educational background provides her with a strong foundation in understanding workplace dynamics and employee behavior, which informs her professional practice.
Process Improvement Initiatives
Throughout her career, Yelyashov has focused on designing and implementing process improvement initiatives. She has a history of creating online reporting tools and integrating internal online tracking systems to enhance operational efficiencies. Her initiatives are centered on employee engagement and performance management, which are critical for driving organizational success. Yelyashov's ability to manage executive escalations and engage with executives further supports the continuity of client relationships.
Early Career Experience
Yelyashov began her professional journey as an HR Assistant at Sonnenschein Nath & Rosenthal LLP, where she worked for six months in 2005-2006. This early experience provided her with foundational knowledge in human resources. Following this role, she transitioned to various positions that allowed her to develop her skills in operations and customer experience management.