Gabriel Ramos
About Gabriel Ramos
Gabriel Ramos is a Senior IT Associate at Strata Decision Technology in Chicago, Illinois, where he has worked since 2018. He specializes in audio-visual technology support and has received commendations for his performance and punctuality.
Work at Strata Decision Technology
Gabriel Ramos has been employed at Strata Decision Technology since 2018, serving as a Senior IT Associate. In this role, he has contributed to the organization's IT support by developing comprehensive user guides and instructions aimed at enhancing employee understanding of audio-visual (AV) technology. His responsibilities include conducting daily walkthroughs of over 50 conference rooms to ensure all AV equipment is operational. He collaborates with AV vendors to troubleshoot and resolve complex audio-visual issues. Additionally, he plays a key role in live streaming and recording company meetings, facilitating effective communication throughout the organization.
Previous Experience at Morningstar
Prior to his current position, Gabriel Ramos worked at Morningstar as a Desktop Support Analyst Tier 2 from 2013 to 2018. During his five years at Morningstar, he provided technical support and assistance to users, enhancing their IT experience. His role involved addressing various desktop support issues and ensuring efficient operation of IT systems within the organization.
Education and Expertise
Gabriel Ramos studied Information Technology at Year Up from 2013 to 2014. This program provided him with foundational knowledge and skills in IT, preparing him for his subsequent roles in the technology sector. His education has equipped him with the expertise necessary to excel in IT support and AV technology.
Achievements in IT Support
Throughout his career, Gabriel Ramos has received commendations from management for his exceptional punctuality and performance in IT support roles. His dedication to ensuring operational efficiency and his proactive approach to troubleshooting have contributed to his recognition within the organizations he has worked for.