Tyler Roskam
About Tyler Roskam
Tyler Roskam is a Client Success Manager at Strata Decision Technology, where he has worked since 2022. He has a strong background in patient services management, achieving a 93% client renewal rate in 2023 and managing a portfolio of over 30 clients.
Work at Strata Decision Technology
Tyler Roskam has been serving as a Client Success Manager at Strata Decision Technology since 2022. In this role, he is responsible for managing a diverse client portfolio, ensuring that clients derive maximum value from their investments. His position involves conducting regular customer success reviews and maintaining strong relationships with clients, including C-suite executives and department directors. The hybrid work model allows him to engage with clients both on-site and remotely, adapting to their needs effectively.
Previous Experience in Healthcare Management
Prior to joining Strata Decision Technology, Tyler Roskam held several key positions in healthcare management. He worked as a Patient Services Manager at Barnes-Jewish West County Hospital from 2017 to 2020, where he focused on enhancing patient services. Following this, he served as System Patient Experience Manager at Morrison Healthcare from 2020 to 2022, where he managed patient experience initiatives. He also worked as Patient Services Supervisor at Missouri Baptist Medical Center from 2014 to 2017, where he developed skills in client engagement and service management.
Education and Expertise
Tyler Roskam earned a Bachelor of Science (B.S.) degree in Dietetics/Dietitian from Iowa State University, completing his studies from 2008 to 2013. His educational background provides a strong foundation for understanding client needs in the healthcare sector. He has developed expertise in client success management, utilizing tools such as Salesforce, Gainsight, and OneNote for effective documentation and communication.
Client Success Achievements
In his current role, Tyler Roskam achieved a 93% client renewal rate for assigned accounts in Fiscal Year 2023. He proactively evaluates churn and downsell risks to address customer dissatisfaction and feature gaps. His approach includes conducting regular cadences and customer success reviews, which are essential for maintaining high client satisfaction and retention rates.