Jennifer Quinn
About Jennifer Quinn
Jennifer Quinn serves as the Principal Customer Support Lead at Strata Identity in Halifax, Nova Scotia, where she has worked since 2021. With a robust background in business operations and analysis, she has held various roles in notable companies, including NTT DATA Services and Ping Identity.
Work at Strata Identity
Jennifer Quinn has been serving as the Principal Customer Support Lead at Strata Identity since 2021. In this role, she is responsible for overseeing customer support operations and ensuring high-quality service delivery. Her tenure at Strata Identity has been marked by her strong management skills and business acumen, which contribute to the effectiveness of the support team. Located in Halifax, Nova Scotia, Canada, she has played a key role in enhancing customer satisfaction and operational efficiency.
Previous Experience in Customer Support
Before joining Strata Identity, Jennifer Quinn worked at NTT DATA Services as a Business Operations Analyst from 2019 to 2021. In this position, she focused on optimizing business processes and improving operational performance. Prior to that, she was employed at Ping Identity for four years as a Business Analyst in Support Operations, where she contributed to the management of customer support initiatives. Her extensive experience in customer support roles has equipped her with valuable insights into client needs and service delivery.
Background in Business Analysis
Jennifer Quinn has a diverse background in business analysis, having held positions at various organizations. She worked as a Systems Business Analyst at CGI for a brief period in 2019. Earlier in her career, she was a Senior Operations Associate at IGATE for seven months in 2015. Her roles have involved planning, monitoring, and executing project requirements, as well as transforming business methods to enhance delivery outcomes.
Experience at BlackBerry
Jennifer Quinn's career includes a significant tenure at BlackBerry, where she worked as a Server Analyst from 2006 to 2014. During her eight years at the company, she gained substantial experience in technical analysis and data management. This role helped her develop a strong ability to gather and analyze data, ensuring that outcomes were usable and aligned with business objectives.
Education and Expertise
Jennifer Quinn studied at Cape Breton Business College, where she focused on Information Technology. She completed her studies in 2002, gaining foundational knowledge that supports her career in customer support and business analysis. Her educational background, combined with her extensive work experience, has equipped her with the skills necessary to excel in her current role and contribute effectively to her team.