Gregory Peterson
About Gregory Peterson
Gregory Peterson serves as the Director of Customer Support at StrataDx - Strata Pathology Services Inc., a position he has held since 2020. With a background in marketing and client experience, he has over a decade of experience in customer relations and support roles.
Current Role at StrataDx
Gregory Peterson serves as the Director of Customer Support at StrataDx - Strata Pathology Services Inc. since 2020. In this role, he leads a high-performance team dedicated to efficient client service delivery. His responsibilities include overseeing program evaluation and quality assurance, ensuring that client needs are met effectively. He promotes cross-organization communication and collaboration initiatives, working closely with pathologists and departmental managers to align operations with the company's mission.
Previous Positions at StrataDx
Prior to his current position, Gregory Peterson held multiple roles at StrataDx - Strata Pathology Services Inc. He worked as the Marketing & Client Experience Manager from 2017 to 2020 and as the Sales Support & Marketing Manager from 2019 to 2020. Additionally, he served as the Marketing & Social Media Specialist from 2016 to 2017. In these roles, he was involved in client relations and marketing strategies, contributing to the overall client experience.
Education and Academic Background
Gregory Peterson completed his high school education at Woburn High School, earning a High School Diploma from 1996 to 2000. He then attended Franklin Pierce College, where he studied Anthropology and obtained a Bachelor of Arts (BA) degree from 2000 to 2004. His educational background provides a foundation for his roles in client relations and support.
Experience in Client Relations
Gregory Peterson has extensive experience in client relations, having worked as a Client Relations Specialist/Account Manager at Calloway Labs from 2009 to 2015. He also held the position of Account Manager at Burlington Labs for 9 months in 2015. His background in client relations has equipped him with the skills necessary to manage client expectations and enhance customer satisfaction.
Event Management and Coordination
Gregory Peterson has a strong background in event management, having organized and planned all national conferences and events for StrataDx. His experience as an Event Coordinator at Toys R Us from 1999 to 2005 further developed his skills in coordinating large-scale events. This expertise contributes to his ability to manage client interactions and enhance the overall experience at StrataDx.