Kayla Rush
About Kayla Rush
Kayla Rush is a Technical Support Specialist II at StrataDx, where she has worked for over eight years. With a background in IT support and behavioral sciences, she combines technical expertise with strong interpersonal skills to enhance user experiences.
Current Role at StrataDx
Kayla Rush has been serving as a Technical Support Specialist II at StrataDx since 2016. In this role, she is part of the technical support team, where she applies her IT expertise to assist users and resolve technical issues. Her contributions over the past eight years have been integral to the company's operations, particularly in providing support for Strata Pathology Services Inc. located in Lexington, MA.
Previous Experience in IT Support
Prior to her current position, Kayla Rush worked as an IT Helpdesk Support at EPOCH Senior Living for one year from 2015 to 2016 in Waltham, MA. She also held the position of Help Desk Analyst at Partners HealthCare from 2013 to 2014 in Beverly, MA. These roles provided her with foundational experience in technical support and customer service within the healthcare sector.
Educational Background
Kayla Rush studied at North Shore Community College, where she earned an Associate of Science (A.S.) degree in Computer Science from 2012 to 2013. She also attended 고려대학교 / Korea University, achieving a degree in History in 2009. Additionally, she studied Anthropology at Rhode Island College. This diverse educational background supports her technical skills and interpersonal abilities in her current role.
Experience in Behavioral Support
Before transitioning to IT, Kayla Rush worked as a Behavior Specialist at Perspectives Corporation from 2007 to 2009 in North Kingstown, RI. This role involved working directly with individuals to provide support and guidance, which helped her develop strong interpersonal skills that she now applies in her technical support career.
Professional Skills and Passion
Kayla Rush brings a unique combination of IT expertise and interpersonal skills to her role at StrataDx. She emphasizes professionalism and resourcefulness in her work. Her enjoyment in seeing the direct impact of her efforts on others fuels her passion for a career in IT, allowing her to make a meaningful difference in the lives of users.