Patrick Owens
About Patrick Owens
Patrick Owens serves as a Senior Service Desk Analyst at Strategic Data Systems in New Orleans, Louisiana, where he has worked since 2018. He has a background in administrative management and extensive experience in IT support and systems administration.
Work at Strategic Data Systems
Patrick Owens has served as a Senior Service Desk Analyst at Strategic Data Systems since 2018. In this role, he has accumulated six years of experience in New Orleans, Louisiana. His responsibilities include providing IT end-user support and managing enterprise-level domains, ensuring effective service delivery in high-stress environments. Owens' expertise in deskside support and systems installation contributes to the operational efficiency of the organization.
Experience in the US Navy
Prior to his current position, Patrick Owens worked at the US Navy as an Administrative Communications specialist from 2016 to 2021. During this five-year tenure, he developed skills in administrative management and employee training under supervision. His experience in the military environment has equipped him with the ability to perform effectively in high-pressure situations.
Education and Expertise
Patrick Owens studied Information Technology at Colorado Technical University for 11 months in 2016. This educational background has provided him with a solid foundation in IT principles and practices. His expertise includes LAN/WAN/NOC Administration, which enhances his capability to support complex network environments and deliver effective IT solutions.
Technical Skills and Proficiencies
Owens possesses a range of technical skills pertinent to his role as a Senior Service Desk Analyst. He is proficient in IT end-user support, deskside support, and systems installation, configuration, and upgrading. His ability to manage enterprise-level domains further demonstrates his technical acumen in customer-facing environments.