Will Little
About Will Little
Will Little is a CRM Data Reporting Analyst at Strategic Data Systems in Millington, Tennessee, with a strong background in data analysis and reporting. He holds a Master of Music Business from Berklee College of Music and has experience in various roles, including freelance proofreading and legal research.
Current Role at Strategic Data Systems
Will Little serves as a CRM Data Reporting Analyst at Strategic Data Systems, a position he has held since 2021 in Millington, Tennessee. In this role, he builds and creates report templates aimed at automating processes and enhancing operational efficiency. He oversees critical customer service operations for an enterprise-level U.S. Navy Call Center, ensuring high standards in service delivery.
Previous Experience in Quality Assurance
Before his current role, Will worked as a Freelance QA Proofreader Editor at Proof-Reading-Service.com from 2017 to 2020. This remote position allowed him to develop skills in quality assurance and editing, contributing to the accuracy and clarity of various written materials. Additionally, he was a Drafting & Research Assistant/Coordinator at Jun He Law Offices for five months in 2016, where he supported legal research and documentation.
Educational Background
Will Little has an extensive educational background. He achieved a Master of Music Business from Berklee College of Music, graduating in 2019 with a GPA of 3.975. He also holds a Doctor of Jurisprudence from the University of Tennessee College of Law, completed in 2016. Earlier, he earned a B.S. in Industrial/Organizational Psychology and Business Administration from Middle Tennessee State University in 2011. He further enhanced his skills with a Certificate in Data Analytics from Thinkful in 2021.
Skills and Proficiencies
Will possesses advanced skills in data analysis and reporting, utilizing tools such as Verint, Access, Power BI, and Cisco CUIC. He has gained proficiency in Computer Telephony Integration (CTI), Interactive Voice Recognition (IVR), and Voice over Internet Protocol (VOIP). His analytical capabilities have led to significant improvements in agent compliance and performance, increasing adherence to Knowledge Article attachment from approximately 80% to 95%.
Security Clearance
Will maintains a U.S. Government Secret Security Clearance, which underscores his capability to handle sensitive information and work in secure environments. This clearance is essential for his role in supporting customer service operations for the U.S. Navy Call Center.