Tonya Walker
About Tonya Walker
Tonya Walker is a Client Support Analyst at Streamline Health, where she has worked since 2014. She has extensive experience in healthcare operations, having developed standardized processes that significantly reduced Accounts Receivable and trained staff in coding accuracy.
Work at Streamline Health
Tonya Walker has served as a Client Support Analyst at Streamline Health since 2014. In this role, she focuses on providing support to clients, ensuring their needs are met effectively. She has developed Medicare and Operations Manuals that established standardized processes for follow-up actions. This initiative led to significant improvements in collection revenues and a reduction of Accounts Receivable by over 80% for one organization. Her responsibilities include consulting directly with clients and coordinating with internal teams to ensure compliance with regulations.
Education and Expertise
Tonya Walker holds a Master of Business Administration (M.B.A.) in Health Care Management from the University of Phoenix. She also earned a Bachelor of Science (B.Sc.) in Psychology from Albany State University. Her educational background supports her expertise in health care management and policy configuration. She has extensive experience in auditing files for accuracy of ICD-9-CM and CPT-4 HCPCS codes, ensuring the success of claims and compliance with industry standards.
Background
Tonya Walker has a diverse professional background in health care and client support. She began her career as a Recovery Specialist at Emory Healthcare in 2002 and later held various positions, including Senior Recovery Specialist and Lead Implementation Analyst III at Centene Corporation. She worked as a Policy Configuration Analyst II at iHealth Technologies, where she integrated updates into policy configurations and monitored policy activity. Prior to her current role, she was an ICD 10 Quality Assurance Tester at the Georgia Department of Community Health.
Achievements
Throughout her career, Tonya Walker has achieved notable results in improving operational efficiencies and revenue collections. She developed standardized processes that significantly reduced Accounts Receivable for an organization. Additionally, she has trained staff in proper procedures and conducted audits to ensure compliance with coding standards. Her ability to host WebEx sessions with clients and create troubleshooting documents has further enhanced client support and problem resolution.