Dale Norman
About Dale Norman
Dale Norman is the Senior Director of Customer Success at Software AG, currently working at StreamSets Inc. in London, UK. With a career spanning over four decades, he has extensive experience in customer success management and leadership roles across the technology sector.
Senior Director of Customer Success at Software AG
Dale Norman currently holds the position of Senior Director of Customer Success at Software AG. Based in the London Area, United Kingdom, he is tasked with overseeing customer success initiatives and ensuring clients derive maximum value from the company's software solutions. His role involves leading customer success strategies and managing client relationships to enhance overall satisfaction and performance.
Career at Informatica
From 2003 to 2021, Dale Norman worked at Informatica as Vice President of Presales for the EMEA and LA regions. During his 18-year tenure at the company's Maidenhead, England office, he played a pivotal role in driving presales activities. His efforts contributed significantly to expanding the company's market presence and influencing key sales opportunities across diverse geographic regions.
Professional Experience in Technology Sector
Dale Norman's career spans over four decades in the technology sector, with leadership roles in both technical and customer-facing capacities. His extensive experience includes positions at IBM Global Services, ECsoft, Striva Corporation, and Central Software. These roles have equipped him with deep insights into customer success management in complex data environments across EMEA and APAC regions.
Background in Large System and Technical Management
Dale Norman began his career in 1980 at British Steel as an MVS Team Leader, followed by a two-year stint as an MVS Technical Manager at SITA. He then moved on to take the position of Large System Specialist at IBM Global Services from 1992 to 1998. These early roles laid a strong foundational understanding of large system and technical management, which he carried forward into his later senior leadership positions.