Merrick Huang
About Merrick Huang
Merrick Huang is the VP of Global Customer Experience at StreamSets Inc. in San Francisco, California, with extensive experience in technical support and customer success roles.
Title
Merrick Huang holds the position of Vice President of Global Customer Experience at StreamSets Inc. in San Francisco, California.
Professional Experience at StreamSets Inc.
Merrick Huang has been with StreamSets Inc. since 2018, initially serving as Director of Support, then as Vice President of Global Support from 2020 to 2022, before transitioning to his current role as Vice President of Global Customer Experience. In these roles, he has been instrumental in overseeing customer feedback integration into product development and implementing a customer education program that boosted customer satisfaction by 15%.
Previous Roles and Experience
Before joining StreamSets Inc., Merrick Huang gained extensive experience in technical support and management positions. He served as Technical Support Manager at Couchbase for three years and at Proofpoint for nine months. His career also includes significant tenures at Oracle, where he held various technical support roles from 2008 to 2014, and at BEA Systems and Plumtree Software. He started his career as a Junior Web Developer at eBenefits, Inc.
Education and Academic Background
Merrick Huang completed his Bachelor of Arts in Japanese Language from the University of California, Berkeley, in 2000. His academic background in language studies adds to his diverse skill set, contributing to effective communication and customer interaction in his professional roles.
Key Initiatives and Projects at StreamSets
At StreamSets, Merrick Huang has led several key initiatives, including the launch of a new customer success platform and the development of a global technical support strategy that reduced average resolution time by 20%. He has also been active in conducting webinars and training sessions and has played a crucial role in improving the customer onboarding process.