Jacqui Hill
About Jacqui Hill
Jacqui Hill serves as the Head of Customer Experience at Streem, a media monitoring and insights company, where she has worked since 2023. She has held various roles in customer success and account management across multiple organizations, including a previous tenure at Streem and experience in London.
Work at Streem
Jacqui Hill currently serves as the Head of Customer Experience at Streem, a company specializing in media monitoring and insights, since 2023. Prior to this role, she held multiple positions within the same organization, including Customer Success Director from 2022 to 2023, Senior Customer Lead for three months in 2022, and Group Account Manager from 2020 to 2022. Additionally, she worked as an Account Manager from 2018 to 2020. Her tenure at Streem spans several key roles, contributing to her comprehensive understanding of customer experience and success.
Education and Expertise
Jacqui Hill earned a Bachelor's degree in Psychology from the University of Sydney, where she studied from 2013 to 2015. This educational background provides her with insights into customer behavior and engagement, which are essential in her current role in customer experience. Her expertise is further enhanced by her extensive work history in customer success and account management across various organizations.
Background
Before joining Streem, Jacqui Hill worked in various customer success roles. She was a Customer Success Manager at Nimley from 2017 to 2018 and also held a similar position at SparkUp Fundraising during the same period. Additionally, she worked as a Rider Supply Associate at Deliveroo for eight months in 2017. This diverse background has equipped her with a broad skill set in customer relations and management.
Career Progression
Jacqui Hill's career progression reflects a steady advancement in customer-focused roles. Starting as a Customer Success Manager at Nimley and SparkUp Fundraising, she transitioned to Streem, where she took on increasingly responsible positions. Her roles at Streem included Account Manager, Group Account Manager, Senior Customer Lead, and ultimately Head of Customer Experience. This trajectory highlights her commitment to enhancing customer satisfaction and success.