Sofia Marques Leal
About Sofia Marques Leal
Sofia Marques Leal is a Senior Manager of Customer Support at Streetbeat, where she has worked since 2021. She has a diverse background in customer support roles at various companies, including Bolt and Uber, and holds a Bachelor's degree in Foreign Languages and Literatures from Universidade Católica Portuguesa.
Work at Streetbeat
Sofia Marques Leal has been serving as the Senior Manager Customer Support at Streetbeat since 2021. In this role, she oversees customer support operations, ensuring effective communication and resolution of customer inquiries. Her position is based in Mexico City, Mexico, and she operates in a remote capacity. Her experience in customer support management contributes to the overall efficiency and customer satisfaction at Streetbeat.
Previous Experience at Bolt
Before joining Streetbeat, Sofia Marques Leal worked at Bolt in various capacities. She served as a Customer Support Team Leader from 2019 to 2020 in Tallinn, Estonia, where she led a team to enhance customer service delivery. Additionally, she worked as an Operations Specialist for nine months in 2020 in Lisbon, Portugal, contributing to operational efficiency and customer engagement.
Customer Support Roles in the Industry
Sofia Marques Leal has held several customer support roles throughout her career. She worked as a French Customer Advisor at Webhelp for six months in 2017 in Lisbon, Portugal. Later, she took on the role of Customer Support Shift Leader at Tiqets for six months in 2018 in Amsterdam, Netherlands. Furthermore, she was a Community Support Trainer at Uber for seven months in 2017-2018 in Lisbon, Portugal, where she trained staff in customer support best practices.
Educational Background
Sofia Marques Leal studied at Universidade Católica Portuguesa, where she earned a Bachelor's degree in Foreign Languages and Literatures from 2014 to 2016. This educational background has equipped her with strong communication skills, which are essential in her customer support roles.
Early Career Experience
Sofia Marques Leal began her career at Disneyland Paris, where she worked as an Attraction Operator and Animator from 2015 to 2017. This role involved interacting with guests and ensuring a positive experience, laying the foundation for her future roles in customer support.