Georgina M
About Georgina M
Georgina M is a Global Support Team Leader with a background in Electrical and Electronics Engineering. She has extensive experience in customer support and has held various roles in organizations such as Streetbees and iHerb, LLC.
Current Role at Streetbees
Georgina M serves as the Global Support Team Leader at Streetbees, a position she has held since 2019. In this role, she focuses on meeting and maintaining Quality, Customer Satisfaction (CSAT), and Productivity expectations. Her responsibilities include overseeing the support team and ensuring effective communication with customers. She utilizes her expertise in handling and resolving customer complaints through various channels, including email and chat, using Zendesk.
Previous Experience at Streetbees
Before her current position, Georgina M worked at Streetbees as a Customer Support Specialist from 2017 to 2019. During this time, she developed skills in processing return merchandise authorizations (RMAs) and escalating technical issues through Jira. Additionally, she served as a Community Leader for Kenya at Streetbees from 2016 to 2017, where she engaged with local communities and supported customer outreach efforts.
Education and Expertise
Georgina M studied at Jomo Kenyatta University of Agriculture and Technology, where she earned a BSc in Electronics and Computer Engineering from 2012 to 2017. Her educational background includes a focus on Electrical and Electronics Engineering. She also attended Machakos Girls' High School, where she studied Languages, Math & Sciences, and Computer Studies from 2008 to 2011.
Career Path and Previous Roles
Georgina M has held various positions throughout her career. She worked as a Customer Support Specialist at Cloud Concept from 2020 to 2021 and as an Operations Associate at JT Consulting International from 2019 to 2020. Earlier in her career, she served as a Relationship Officer at Equity Bank Limited from 2012 to 2013 and completed internships at the Ministry of Land, Infrastructure, Transportation and Tourism and East African Portland Cement Company in 2016 and 2017, respectively.
Skills in Customer Support
Georgina M has developed strong skills in customer support, particularly in resolving customer complaints. She is proficient in using Zendesk for managing customer interactions and has experience in handling technical issues. Her focus on customer satisfaction and quality assurance is evident in her current role, where she strives to meet productivity expectations.