Melissa Thomerson
About Melissa Thomerson
Melissa Thomerson serves as the Director of Training at Strickland Brothers 10 Minute Oil Change, where she has worked since 2021. With a background in hospitality and food service, she has implemented effective training programs that enhance employee retention and streamline onboarding processes.
Current Role at Strickland Brothers 10 Minute Oil Change
Melissa Thomerson serves as the Director of Training at Strickland Brothers 10 Minute Oil Change since 2021. In this role, she has developed a comprehensive training program that has notably improved employee retention rates. Her focus on effective training methodologies contributes to the operational success of the organization in Winston-Salem, North Carolina.
Previous Experience at East Coast Wings + Grill
Prior to her current position, Melissa worked at East Coast Wings + Grill as the Director of Training from 2016 to 2021. During her tenure, she implemented a new employee onboarding process that reduced training time by 20%. She also played a key role in organizing community outreach events, enhancing the restaurant's connection with the local community.
Hospitality Background at Texas Roadhouse
Melissa's experience in the hospitality industry includes a significant role at Texas Roadhouse, where she worked as a Service Manager and Bar Manager from 2004 to 2011. During her time there, she contributed to the development of a customer service excellence program, which aimed to enhance the overall dining experience for guests.
Education and Qualifications
Melissa Thomerson completed her high school education at R. J. Reynolds High School, earning her High School Diploma from 1999 to 2002. She furthered her education at Forsyth Technical Community College, where she studied for an Associate in Arts degree from 2002 to 2005. This educational background laid the foundation for her career in training and development within the hospitality sector.
Early Career and Skills Development
Melissa's early career includes various roles in the service industry, such as Lead Teller at Wells Fargo from 2013 to 2015 and Bar Manager at Shuckin’ Shack Oyster Bar from 2012 to 2013. She has developed expertise in creating training materials specifically tailored for the hospitality and food service industries, showcasing her commitment to improving employee performance and service quality.