Guen Dionela
About Guen Dionela
Guen Dionela is an Executive Administrative Assistant with extensive experience in various roles across the BPO industry, including positions in credit analysis and technical support. She holds a Bachelor of Business Administration from the Polytechnic University of the Philippines and has worked for several companies, including American Express and TELUS International Philippines.
Work at Stride
Guen Dionela has been serving as an Executive Administrative Assistant at Stride since 2018. In this role, she is responsible for providing administrative support and ensuring efficient office operations. Her experience in this position has contributed to the overall productivity of the team.
Previous Experience in the BPO Industry
Dionela has nearly a decade of experience in the BPO industry. She has held various roles that include Senior Credit Analyst at American Express from 2006 to 2008, Technical Support Representative at TELUS International Philippines from 2011 to 2013, and multiple positions as a Lien Specialist at Qualified Billing & Collections and Complete Claims Processing Inc. Her diverse background in collections, customer service, and technical support has equipped her with a comprehensive skill set.
Education and Expertise
Guen Dionela earned her Bachelor of Business Administration (B.B.A.) degree from Polytechnic University of the Philippines, where she studied Business, Management, Marketing, and Related Support Services from 1998 to 2002. This educational background has provided her with a strong foundation in business principles and practices.
Career Progression
Dionela's career has shown a steady progression through various roles in administrative support and the BPO sector. After her tenure at American Express, she worked at TELUS International Philippines, followed by positions at Qualified Billing & Collections and Complete Claims Processing Inc. Most recently, she worked as a Productivity Assistant at Prialto | Amplify People from 2018 to 2021 before joining Stride.
Personal Interests
In her free time, Guen Dionela enjoys engaging in leisure activities such as watching movies, listening to music, and socializing with friends and family. These interests reflect her commitment to maintaining a balanced lifestyle outside of her professional responsibilities.