Cedric Kouontchou
About Cedric Kouontchou
Cedric Kouontchou is a Customer Support Specialist with a diverse background in IT and customer service. He has held various roles in Cameroon and the United States, including positions as an IT Manager and Business to Business Sales Agent.
Work at Strikingly
Cedric Kouontchou currently holds the position of Customer Support Specialist. His role involves assisting customers with inquiries and providing support to enhance their experience with the company's products and services.
Previous Employment Experience
Prior to his current role, Cedric worked at several organizations. He served as an IT Manager at Sanaga Technologies from 2013 to 2015 in Yaoundé, Cameroon. He also held the position of Customer Service Representative at empowr.com from 2016 to 2018 in San Diego, California. Additionally, he worked as a Business to Business Sales Agent at Grupo Noa International for five months in 2019 in Pasadena, California. Earlier in his career, he was an IT Technician at Sanaga Technologies from 2011 to 2013 and a Field Investigator and Team Lead at TNS from 2008 to 2011, both in Yaoundé, Cameroon.
Education and Expertise
Cedric Kouontchou has pursued education in various institutions. He studied at Institut Siantou Supérieur from 2009 to 2011 and again from 2011 to 2012, totaling three years. He attended Citrix Academy for one year from 2012 to 2013. Additionally, he enrolled at Partner University in 2012. His educational background supports his expertise in IT and customer service.
Career Development
Cedric's career development reflects a diverse range of roles in IT and customer service. He began as a Field Investigator and Team Lead at TNS, which provided foundational experience in team management. His subsequent roles in IT and customer service have allowed him to build a comprehensive skill set, making him well-suited for his current position as a Customer Support Specialist.