Leo Valdez
About Leo Valdez
Leo Valdez is an experienced Email and Chat Support professional with a Microsoft Certification and extensive knowledge in Microsoft Windows Operating Systems. He has worked in various IT support roles across multiple companies and has been with Strikingly since 2016.
Work at Strikingly
Leo Valdez has been working at Strikingly as Email and Chat Support since 2016. In this role, he provides technical assistance to users, ensuring effective communication and resolution of issues via email and chat. His responsibilities include troubleshooting technical problems and offering support for various software applications. Leo's tenure at Strikingly spans over eight years, during which he has contributed to enhancing user experience and satisfaction.
Education and Expertise
Leo Valdez studied at the Lyceum of Batangas, where he earned an Associate in Computer Science from 1996 to 1999. He furthered his education at IETI College of Science and Technology in San Pedro, Laguna, obtaining a Bachelor of Science in Information Technology from 2004 to 2006. Leo holds a Microsoft Certification, ID: 6042504, and possesses advanced knowledge in administering and troubleshooting Microsoft Windows Operating Systems.
Professional Background
Leo Valdez has a diverse professional background in IT support and technical assistance. He worked at Samsung Engineering as a Document Controller from 2013 to 2015 in Shaybah PKG# 3, Kingdom of Saudi Arabia. Prior to that, he held positions at ProV International and SunPower Corporation as a Global IT Helpdesk (Jr. Security Administrator) in 2012. His experience also includes roles at Xerox as a Service Desk Analyst Level 2 and at West Corporation as Technical Support Level 2.
Technical Skills and Experience
Leo Valdez has extensive technical skills, particularly in virus and malware removal, and managing accounts using Active Directory and NT User Manager. He is proficient in configuring and troubleshooting Outlook and Windows Live Mail with Exchange Server connections. Additionally, he has experience in Cisco VPN Client/Server Administration and Cisco WebEx Connect Account Administration. Leo is also skilled in LAN and wireless configuration and troubleshooting.