Mark Jhonas Daus
About Mark Jhonas Daus
Mark Jhonas Daus serves as a Happiness Officer at Strikingly, where he has worked since 2014. He has a diverse professional background, including roles in customer service, technical support, and financial services across various companies.
Work at Strikingly
Mark Jhonas Daus has been employed at Strikingly as a Happiness Officer since 2014. His role focuses on enhancing customer satisfaction and retention. He has contributed significantly to the company by initiating the creation of process documentation that has streamlined complex processes within the business process outsourcing (BPO) industry. His tenure at Strikingly spans over ten years, during which he has developed a strong understanding of customer care services.
Previous Employment Experience
Prior to his current role, Mark Jhonas Daus held various positions in different organizations. He worked as a Hotel Reservations Agent at Intercontinental Hotels Group (IHG®) for nine months in 2014, based in Denham, Buckinghamshire, United Kingdom. He also served as a Technical Support Representative at Sykes for one year in Tampa, Florida, from 2009 to 2010. His experience includes a role as a Financial Service Representative at Access Worldwide Communications, Inc. for one year in Augusta, Maine, from 2007 to 2008, and as a Mortgage Banker at Jpmorgan Chase & Co. for three years in New York, New York, from 2011 to 2014. Additionally, he worked as a Customer Service Representative at Convergys for nine months in 2006 in Cincinnati, Ohio.
Education and Expertise
Mark Jhonas Daus studied at Far Eastern University, where he earned a Bachelor's degree in Accountancy from 2000 to 2004. His educational background has provided him with a solid foundation in financial principles, which complements his professional experience in customer service and financial services. He possesses a strong background in membership retention management, which is essential for effective customer care services.
Leadership and Project Management Skills
Throughout his career, Mark Jhonas Daus has demonstrated leadership and project management skills. He has led special projects in operations, showcasing his ability to manage teams and drive initiatives that enhance operational efficiency. His experience in various customer service roles has equipped him with the skills necessary to oversee projects that focus on improving customer satisfaction and streamlining processes.