Shekinah Metica
About Shekinah Metica
Shekinah Metica serves as a Happiness Officer at Strikingly, where she has worked since 2013. Previously, she was a Customer Service Agent at Telstra Business Systems in Australia and holds a Bachelor of Science in Nursing from De La Salle University.
Work at Strikingly
Shekinah Metica has been employed at Strikingly since 2013, serving as a Happiness Officer. In this role, she focuses on enhancing customer satisfaction and engagement. Her responsibilities include addressing customer inquiries and ensuring a positive user experience. Over her tenure, she has contributed to various initiatives aimed at improving customer support and fostering a community around the Strikingly platform.
Previous Experience at Telstra Business Systems
Before joining Strikingly, Shekinah Metica worked at Telstra Business Systems as a Customer Service Agent in Digital Business Billing. She held this position for one year, from 2011 to 2012, in Australia. In this role, she was responsible for assisting customers with billing inquiries and providing support related to digital business services.
Education and Expertise
Shekinah Metica completed her Bachelor of Science in Nursing at De La Salle University, where she studied from 2006 to 2010. This four-year program equipped her with foundational knowledge in healthcare and patient management. Her educational background supports her current role in customer service by providing skills in communication and empathy.
Background
Shekinah Metica has a diverse professional background that spans customer service and healthcare. Her experience in customer service began at Telstra Business Systems, where she developed skills in client interaction and problem-solving. This foundation has been further enhanced through her long-term role at Strikingly, where she continues to focus on customer happiness.