Alejandro Silva
About Alejandro Silva
Alejandro Silva serves as a Help Desk Supervisor at StrongMind in Chandler, Arizona, where he has worked since 2017. He has a background in technology and customer service, with previous roles in security, banking, and telecommunications.
Work at StrongMind
Alejandro Silva has been employed at StrongMind since 2017, serving in multiple roles including Help Desk Supervisor and System Administrator. In his current position as Help Desk Supervisor, he oversees support operations and ensures customer inquiries are addressed efficiently. Prior to this, he worked as a Desktop Support Technician for six months, gaining valuable experience in technical support and customer service. His tenure at StrongMind spans over seven years, during which he has contributed to the company's commitment to providing superior technology solutions.
Previous Employment Experience
Before joining StrongMind, Alejandro Silva held various positions in the technology and customer service sectors. He worked as a Security Officer at Andrews International for one year and as a Teller Lead III at OneWest Bank for five years. Additionally, he served as a Fiber Customer Support Analyst at Verizon for two years. These roles provided him with a diverse skill set in customer service and technical support, laying the foundation for his current career.
Education and Certifications
Alejandro Silva studied Computer Science at Moorpark College, completing 67 units over six years. He also attended Ventura Adult and Continuing Education, where he earned a Certificate of Completion in Network Support Technician. His educational background is complemented by industry certifications from CompTIA, which validate his technical expertise and commitment to professional development. He graduated from Simi Valley High School with a High School Diploma in 2000.
Technical Skills and Expertise
Alejandro Silva possesses diagnostic expertise and hands-on skills in technology. His experience in various technical support roles has equipped him with a strong understanding of customer service and technology solutions. His passion for technology drives his commitment to providing superior customer service, making him a valuable asset in his current role at StrongMind.