James Ofczarzak
About James Ofczarzak
James Ofczarzak is a Customer Success Operations Manager at StructionSite, where he has worked since 2020. He has a diverse background in customer success and education, with previous roles at Lifesize, the American Cancer Society, and Communities In Schools of Central Texas.
Current Role at StructionSite
James Ofczarzak serves as the Customer Success Operations Manager at StructionSite, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and operational efficiency. He also acts as a Gainsight Administrator, leveraging customer success software to improve client engagement and retention strategies. His work contributes to the overall success of the company in delivering construction technology solutions.
Previous Experience at Lifesize
Prior to his current role, James worked at Lifesize as a Customer Success Manager for Latin America from 2016 to 2019. Based in the Austin, Texas area, he was responsible for managing customer relationships and ensuring the successful adoption of Lifesize's video conferencing solutions. His experience in this role helped him develop skills in customer engagement and support in the tech industry.
Background in Education and Training
James has a background in education, having worked as a Trainer for the American Cancer Society from 2012 to 2016. In this role, he developed training programs and facilitated learning for staff and volunteers. He also served as an English Instructor and Volunteer Coordinator at Communities In Schools of Central Texas for 11 months in 2011-2012, where he focused on educational support for students.
International Experience and Language Skills
James has international experience, having worked as a Contract Corporate English Instructor at INSTITUTO DE COMUNICACIÓN INTERNACIONAL DE MÉXICO A.C. from 2009 to 2011 in Guadalajara, Mexico. He also served as a Small Business Development Volunteer with the Peace Corps in Lima, Peru in 2008. His studies at Western Illinois University, where he earned a Bachelor's Degree in Spanish, complement his language skills and cultural understanding.
Skills and Expertise
James possesses skills in construction technology (ConTech) and has expertise in strategic partnerships and Latin American markets. His diverse professional background equips him with a unique perspective on customer success operations, particularly in tech and educational sectors.