Kowsar Uddin
About Kowsar Uddin
Kowsar Uddin is a Senior Service Desk Technician at Spencer Stuart, where he has worked since 2018, providing global support for over 3000 users. He has a background in IT support and project delivery across various sectors, emphasizing customer service in his technical roles.
Work at Spencer Stuart
Kowsar Uddin has been employed at Spencer Stuart since 2018, currently holding the position of Senior Service Desk Technician. In this role, he provides global support for over 3,000 users, ensuring efficient IT service delivery. Prior to this position, he worked as a Service Desk Technician at the same organization from 2013 to 2018. His tenure at Spencer Stuart spans a total of eight years, during which he has developed a strong understanding of the company's IT infrastructure and user support needs.
Education and Expertise
Kowsar Uddin studied at Stepney Green Maths and Computing College from 2004 to 2009. His educational background in mathematics and computing has provided him with a solid foundation for his career in IT support. He has extensive experience in delivering IT projects within ITIL environments, which enhances his capability to manage IT services effectively across various sectors, including private business, government, and charity.
Background
Before joining Spencer Stuart, Kowsar Uddin worked as a Finance Assistant at Mitie from 2012 to 2013. This role contributed to his understanding of financial processes and operations, complementing his technical skills in IT support. His career path reflects a blend of technical and customer service expertise, which he emphasizes as crucial in support roles.
Professional Focus
Kowsar Uddin places significant emphasis on customer service in his role as a Senior Service Desk Technician. He believes that technical skills must be paired with strong customer service abilities to effectively address user needs and enhance overall satisfaction. This focus on user experience is a key aspect of his approach to IT support.