Mario Montoya
About Mario Montoya
Mario Montoya serves as the Senior IT Operations - Global Service Delivery at Spencer Stuart, where he has worked since 2011. He specializes in maintaining server uptime, managing IT service processes, and providing technical support across various platforms.
Work at Spencer Stuart
Mario Montoya has been employed at Spencer Stuart since 2011, serving as Senior IT Operations - Global Service Delivery. In this role, he is responsible for maintaining server uptime, which includes managing hardware and software updates as well as implementing security patches. He provides hands-on hardware support and is tasked with writing operational documentation. His position requires collaboration with IT engineers and staff across various regions to enhance IT service delivery and address any issues proactively.
Previous Experience in IT Operations
Before his current role, Mario worked as a Technical Support Analyst at Spencer Stuart from 2007 to 2011. His responsibilities included providing client-facing and internal support for Microsoft Office products, Dell hardware, video conference equipment, and mobile devices. Prior to that, he served as a Systems Administrator at Altadena Dairy from 1999 to 2007, where he gained extensive experience in IT operations and support.
Education and Expertise
Mario Montoya studied at Devry University from 2001 to 2003, where he focused on Information Systems and achieved a degree in Network and Communication Management. His educational background has equipped him with the necessary skills to manage IT operations effectively and contribute to service delivery improvements.
Project Management and Implementation
In his current role, Mario has successfully led the implementation of over 12 office moves across the EMEA, Americas, and Asia/Pacific regions. He ensured the seamless integration of server rack equipment and the readiness of staff work areas during these transitions. His work often requires up to 40% travel for global office moves, refurbishments, and hardware updates, where he coordinates with third-party vendors for hardware supply and installation.
IT Service Delivery Management
Mario is responsible for managing and improving various IT service processes, including Incident, Requests, Change, Release, and Escalation processes. He performs risk analysis to monitor the health and performance of virtual machines, ensuring compliance with service level agreements. His role emphasizes the importance of efficient service performance and proactive issue resolution.