Nabil Trabelsi
About Nabil Trabelsi
Nabil Trabelsi is an Information Security Analyst at Spencer Stuart in London, England, with over 5 years of experience in IT support and project delivery across various sectors. He has held multiple technical support roles, emphasizing customer service alongside technical skills.
Work at Spencer Stuart
Nabil Trabelsi currently serves as an Information Security Analyst at Spencer Stuart, a position he has held since 2022 in London, England. Prior to this role, he worked as a Senior Engineer in EMEA Service Delivery at the same company from 2019 to 2022. His responsibilities have included overseeing technical support and ensuring the security of information systems within the organization.
Previous Experience at Mimecast
Before joining Spencer Stuart, Nabil Trabelsi worked at Mimecast as a Technical Support Engineer from 2013 to 2015. In this role, he provided global support to clients, partners, and resellers, assisting with product implementation and ongoing support for approximately 3 million users. His experience at Mimecast contributed to his expertise in technical support and customer service.
Career Background in IT Support
Nabil Trabelsi has over 5 years of experience in IT support roles across various sectors, including private business, government, and charity. He began his career as a Service Desk Analyst at the National Audit Office from 2008 to 2010, followed by positions at the Bank of England as a Desktop Support Engineer from 2011 to 2013, and at Matsco Solutions as a Remote Support Analyst in 2011.
Focus on Customer Service in Technical Support
Throughout his career, Nabil Trabelsi has emphasized the importance of customer service in technical support roles. He believes that effective customer service is a critical component that complements technical skills, ensuring that users receive comprehensive support and solutions to their IT challenges.
Education and Expertise
Nabil Trabelsi's educational background and specific qualifications are not detailed in the provided information. However, his extensive experience in IT support roles and his focus on customer service indicate a strong foundation in both technical and interpersonal skills necessary for success in the field of information security and technical support.