Scott Ellingson
About Scott Ellingson
Scott Ellingson is a Help Desk Technician at Spencer Stuart in Chicago, IL, where he has worked since 2014, providing support for desktop software and hardware. He specializes in virus and malware removal and has previous experience in IT support roles at Wight & Company and the University of Illinois at Chicago.
Work at Spencer Stuart
Scott Ellingson has been employed at Spencer Stuart as a Help Desk Technician since 2014. In this role, he provides both phone and in-person support for desktop software and hardware troubleshooting. His responsibilities include addressing technical issues and ensuring smooth operation of IT services within the organization. His tenure at Spencer Stuart spans over 10 years, during which he has developed a comprehensive understanding of the company's IT infrastructure.
Previous Experience in IT Support
Before joining Spencer Stuart, Scott worked as an IT Temp at Wight & Company for a duration of 4 months in 2013. He also served as a Help Desk Technician at the University of Illinois at Chicago from 2010 to 2013, where he was part of the Learning Environments Technology Services. This experience provided him with a solid foundation in technical support and customer service.
Education and Expertise
Scott Ellingson earned a Bachelor of Arts (BA) degree in English Language and Literature/Letters from the University of Illinois at Chicago, completing his studies from 2009 to 2013. His educational background complements his technical skills, particularly in communication and problem-solving within IT support roles. He specializes in virus and malware removal, which is a critical aspect of his help desk responsibilities.
Technical Skills and Responsibilities
In his role as a Help Desk Technician, Scott is responsible for troubleshooting desktop software and hardware issues. He handles basic maintenance of user tasks in Active Directory, which includes managing user accounts and permissions. His expertise in virus and malware removal is essential for maintaining the security and functionality of the organization's IT systems.