Diane Gross
About Diane Gross
Diane Gross is a Technical Support Engineer at Stylitics, where she has worked since 2018. With over 15 years of experience in technical support and a strong educational background in computer science and English literature, she excels in customer satisfaction and problem-solving.
Work at Stylitics
Diane Gross has been serving as a Technical Support Engineer at Stylitics since 2018. In this role, she utilizes her extensive background in technology to enhance customer satisfaction and contribute to the company's objectives. Her responsibilities include managing complex support issues and ensuring that service levels are met. Diane's experience in technical support enables her to effectively address design and operations initiatives that aim to reduce costs and increase sales.
Previous Experience in Technical Support
Prior to her current position at Stylitics, Diane Gross worked as a Technical Support professional at Wesuite, LLC from 2012 to 2018. During this six-year tenure, she honed her skills in managing technical issues and customer relations. Before that, she spent three years at Zachys Fine Wine from 2008 to 2011, where she also held a technical support role. This cumulative experience has equipped her with over 15 years of expertise in the technical support field.
Education and Expertise
Diane Gross has a diverse educational background in technology and literature. She studied Computer Science and Computer Programming at the Computer Learning Center, where she earned an Associate's degree from 1999 to 2001. Additionally, she obtained a Bachelor of Applied Science in Computer Science from Southern New Hampshire University between 2018 and 2021. Earlier in her academic career, she attended Youngstown State University, earning a Bachelor of Arts in English Language and Literature from 1978 to 1982.
Leadership and Management Skills
Diane Gross has demonstrated leadership capabilities throughout her career. She has managed budgets of $30,000 while leading teams of up to five staff members. Her ability to build relationships and manage changing priorities in a business environment has been a key asset in her roles. Recognized as an analytical thinker and problem solver, she effectively addresses complex support issues, contributing to improved operational efficiency.