Emily Bowden
About Emily Bowden
Emily Bowden is a Mid Market Customer Success Manager at Submittable, specializing in human resources SaaS. She has a diverse background in museum work and customer success, with previous roles at organizations such as Trakstar and The Center for Wooden Boats.
Work at Submittable
Emily Bowden currently serves as the Mid-Market Customer Success Manager at Submittable, a role she has held since 2022. In this position, she specializes in human resources SaaS, focusing on enhancing customer experiences and ensuring client satisfaction. Her responsibilities include managing customer accounts and providing support to mid-market clients, leveraging her extensive background in customer success and project management.
Previous Experience in Customer Success
Before joining Submittable, Emily Bowden worked at Trakstar as a Senior Customer Success Account Manager for 7 months in 2022. She previously held the position of Customer Success Account Manager at Trakstar from 2019 to 2022, accumulating three years of experience in customer success. Her roles involved direct interaction with clients and the management of customer relationships, contributing to her expertise in the field.
Background in Museum Work
Emily Bowden has a diverse background in museum work, having held various roles that include curatorial, exhibition design, project management, events, and visitor services. She worked as a Pacific Northwest Collection Curatorial Assistant at the University of Washington from 2016 to 2017 and as a Visitor Services Representative at the Burke Museum of Natural History and Culture from 2017 to 2018. Additionally, she served as the Lead Visitor Services Assistant and Event Rentals Manager at The Center for Wooden Boats in 2018.
Education and Expertise
Emily Bowden earned her Bachelor of Arts (B.A.) in Anthropology and Geography from the University of Richmond, where she studied from 2009 to 2013. She furthered her education by obtaining a Master of Arts (M.A.) in Museology/Museum Studies from the University of Washington, completing her studies from 2016 to 2018. Her academic background supports her professional roles, particularly in customer success and project management.
Career Development and Interests
Emily Bowden has a strong interest in project management and customer interaction, aiming to simplify client experiences. Her career development reflects a commitment to enhancing customer success through effective communication and relationship management. This focus on client satisfaction is evident in her roles across various organizations, where she has consistently worked to improve service delivery.