Grant Dutton
About Grant Dutton
Grant Dutton serves as the Director of Support at Submittable in Missoula, Montana, where he has worked since 2022. He has a diverse background in customer support and management, having held various roles at companies such as PFL.com and Education Logistics.
Current Role at Submittable
Grant Dutton serves as the Director of Support at Submittable, a position he has held since 2022. Based in Missoula, Montana, he has focused on enhancing support processes and procedures to improve team performance. His responsibilities include managing relationships with third-party customer experience vendors to expand support capabilities. Dutton also defines success metrics and creates actionable plans for the support department, ensuring that the team meets its objectives. Additionally, he implemented global translation services to enhance the support offerings at Submittable.
Previous Experience at PFL.com
Prior to his role at Submittable, Grant Dutton worked at PFL.com from 2017 to 2020. He began as a Customer Advocate and transitioned to Sales Manager, where he led the sales team. During his time at PFL.com, he also served as Sales Team Lead. His experience there contributed to his understanding of customer needs and sales strategies, which he later applied in his support role.
Experience at Education Logistics
Grant Dutton held multiple positions at Education Logistics between 2020 and 2022. He served as Business Unit Manager for seven months and then as Director of Client Services for eight months. In these roles, he focused on improving client interactions and service delivery, which laid the groundwork for his later work in support management at Submittable.
Background in Health and Wellness
Before entering the tech and support sectors, Grant Dutton worked at Peak Health & Wellness Center as an Instructor from 2014 to 2017. This role provided him with experience in client engagement and health education, skills that are valuable in customer support and service-oriented positions.
Education and Qualifications
Grant Dutton studied at the University of Montana, where he earned a Bachelor's degree. His educational background has equipped him with the foundational knowledge necessary for his various roles in customer support and management.