Jessica Waltz
About Jessica Waltz
Jessica Waltz is a Customer Support Specialist currently working at Submittable in Missoula, Montana. She has a background in Information Technology and Project Management, and she is committed to continuous learning and improving workflows in her role.
Current Role at Submittable
Jessica Waltz serves as a Customer Support Specialist at Submittable, a position she has held since 2021. In this role, she focuses on enhancing customer experiences and building better workflows to improve efficiency. Her contributions include creating and improving content for the company's knowledge base, which supports both customers and internal teams.
Previous Experience in Customer Support
Before her current position, Jessica worked at Submittable for a brief period in 2021. She also held roles at West Corporation as a Call Center Specialist and at ENGIE as a Data Processor. These experiences have equipped her with valuable skills in customer service and data management, which she applies in her current role.
Educational Background
Jessica studied Information Technology with a concentration in Project Management at Southern New Hampshire University, where she is pursuing a Bachelor of Science degree from 2022 to 2024. She also completed her high school education at Excel High School, earning a High School Diploma in 2006. Additionally, she studied Pre-Nursing Studies at Montana Technological University.
Professional Development and Skills
Jessica is committed to continuous learning and is currently taking courses in Project Management, Atlassian tools, Salesforce, and personal development. This ongoing education supports her professional growth and enhances her capabilities in her current role as a Customer Support Specialist.
Advocacy and Community Engagement
Jessica is passionate about advocating for children and addressing homelessness. She actively engages in activities that support her vision of creating an equitable world, reflecting her commitment to social responsibility and community involvement.