Mel Zanto
About Mel Zanto
Mel Zanto is a Mid Market Customer Success Manager with a diverse professional background in human resources and customer relationship management, particularly in the start-up SaaS industry. With over 16 years of experience in the restaurant sector and various administrative roles, Zanto has developed strong skills in managing customer relationships effectively.
Current Role at Submittable
Mel Zanto serves as the Mid Market Customer Success Manager at Submittable, a position held since 2021. In this role, Zanto focuses on managing customer relationships and ensuring client satisfaction within the mid-market segment. This position builds on Zanto's extensive background in customer relationship management, particularly in the start-up SaaS industry.
Previous Experience
Prior to joining Submittable, Zanto held various roles that contributed to a diverse professional background. Zanto worked as an Operations Coordinator for the Town of Colchester, VT from 2018 to 2020, and as an Inspections Administrator at Western States Fire Protection from 2020 to 2021. Other roles include Office Administrator at Vermont Mechanical and HR Assistant/Receptionist at FoodScience Corporation, showcasing a breadth of experience across different sectors.
Education and Expertise
Mel Zanto holds a Bachelor of Science in Business Administration, Management and Operations from Vermont Technical College, achieved between 2014 and 2017. Additionally, Zanto earned an Associate of Arts in Photography from McKenzie College in 2012. This educational background supports Zanto's expertise in management and customer service, particularly in the context of the SaaS industry.
Experience in Customer Service
Zanto possesses over 16 years of experience in the restaurant industry, which has contributed to a strong understanding of customer service and operations. This extensive experience enhances Zanto's ability to manage customer relationships effectively in the current role at Submittable.