Jack Mac Crimmon
About Jack Mac Crimmon
Jack Mac Crimmon is a professional in the Trust and Safety sector, currently employed at Substack since 2022. He has a background in sales, marketing, and operations, with previous roles at Airbnb and a Bachelor of Business Administration from Wilfrid Laurier University.
Work at Substack
Currently, Jack Mac Crimmon holds a position in Trust and Safety at Substack, where he has been employed since January 2022. His role involves ensuring the safety and security of the platform for its users. Prior to this position, he worked as a Support Specialist at Substack from 2021 to 2022, where he contributed to customer support and user engagement initiatives.
Previous Experience at Airbnb
Jack Mac Crimmon has extensive experience with Airbnb, where he held multiple roles. He served as a Luxury Travel Advisor (Villa Specialist) from 2019 to 2020, providing specialized travel advice. He then transitioned to a Pilot Perfect Scale Specialist for a brief period in 2020. Following this, he worked as a CS Labs Ambassador from 2020 to 2021, focusing on customer service and support.
Education and Expertise
Jack Mac Crimmon graduated with a Bachelor of Business Administration (B.B.A.) from Wilfrid Laurier University in 2017, where he studied Business, Management, Marketing, and Related Support Services. He further enhanced his skills by completing a course in Structured Query Language (SQL) at Concordia University in 2021. His educational background supports his expertise in sales, marketing, and operations.
Background in Customer Service
Jack Mac Crimmon has a solid background in customer service roles. He worked at STAPLES Canada as a Technology Associate from 2012 to 2013 and served as a Front Desk staff member at Ed Huck Marine Ltd from 2010 to 2014. These experiences contributed to his understanding of customer needs and service delivery.