Mary Rubio
About Mary Rubio
Mary Rubio is a User Support Specialist currently employed at Substack since 2021, with a background in community support and safety roles at Meetup from 2016 to 2021. She holds a Bachelor of Arts in English Literature from the State University of New York College at Potsdam.
Current Role at Substack
Mary Rubio currently serves as a User Support Specialist at Substack, a position she has held since 2021. In this role, she is responsible for assisting users with inquiries and providing support to enhance their experience on the platform. Her work focuses on ensuring user satisfaction and addressing any issues that may arise.
Previous Experience at Meetup
Prior to her current role, Mary Rubio worked at Meetup from 2016 to 2021. She held multiple positions, including Senior Trust & Safety Specialist, Senior Community Support Specialist, and Content Specialist. During her time at Meetup, she contributed to community safety and support, which involved managing user concerns and fostering a positive community environment.
Educational Background
Mary Rubio studied at the State University of New York College at Potsdam, where she earned a Bachelor of Arts (B.A.) in English Literature from 2010 to 2012. She also attended Emerson College for Theater Arts from 2009 to 2010 and spent a year at the University of Southern California from 2008 to 2009. Her educational background reflects a strong foundation in literature and the arts.
Early Career Experience
Mary Rubio's early career includes various roles that contributed to her professional development. She worked as a Test Evaluator at Educational Testing Service (ETS) in 2015 and at Measured Progress from 2012 to 2014. Additionally, she served as an Early Intervention Specialist at Public Consulting Group in 2014 and as an HR & Compensation Contractor at Weil, Gotshal & Manges LLP from 2014 to 2015.