Roberto Ascanio
About Roberto Ascanio
Roberto Ascanio is a Senior User Support Specialist with a background in Marketing and Business Administration. He has extensive experience in customer support roles, including positions at Blueprint Technologies and Bank of America.
Current Role at Substack
Roberto Ascanio serves as a Senior User Support Specialist at Substack, having joined the company in 2022. In this role, he is responsible for providing advanced support to users, ensuring that they have a positive experience with the platform. His expertise in user support is complemented by his bilingual skills, allowing him to assist a wider range of users effectively.
Previous Experience at Blueprint Technologies
Prior to his current position, Ascanio worked at Blueprint Technologies for four years, from 2018 to 2022. He held multiple roles, including Escalation Product Specialist and Lead, where he utilized his bilingual Spanish skills. His experience also includes a position as a Customer Support Specialist and a Bilingual Technical Support Specialist within the same organization, contributing to his extensive background in user support.
Education and Academic Background
Roberto Ascanio completed his Bachelor of Science in Marketing at Penn State University. He also studied Business Administration and Management at Universidad Central de Venezuela. Additionally, he pursued a degree in International Relations and Affairs at Universidad Complutense de Madrid. This diverse educational background supports his professional roles in user support and client service.
Early Career at Bank of America and Simon Property Group
Ascanio began his career as a Client Service Representative at Bank of America, where he worked from 2015 to 2017. His role involved assisting clients with their banking needs. He also gained experience as a Guest Service Representative at Simon Property Group's Sawgrass Mills Mall in 2016, where he provided customer service to mall visitors.