Benjamin F. Van Roij
About Benjamin F. Van Roij
Benjamin F. Van Roij serves as the Head of Customer Service at Suitsupply, where he has played a significant role in enhancing customer service strategies and integrating new technologies. He has a diverse educational background, holding degrees in Economy & Society, History, Politics, and European Studies.
Current Role at Suitsupply
Benjamin F. Van Roij serves as the Head of Customer Service at Suitsupply, a position he has held since 2021. In this role, he focuses on enhancing customer service strategies and aligning them with the company's broader objectives. His leadership has been instrumental in implementing a customer-centric approach, which has improved the overall customer experience. He oversees the integration of new technologies in customer service operations, aiming to streamline processes and improve response times.
Career Progression at Suitsupply
Benjamin's career at Suitsupply began in 2013 when he worked in sales for 11 months in Brussels. He transitioned to customer service roles, serving from 2015 to 2016 in Amsterdam and from 2015 for 8 months in Maastricht. He then advanced to the position of Manager Customer Service from 2017 to 2021, before becoming the Head of Customer Service. His extensive experience within the company has contributed to its international expansion efforts.
Education and Expertise
Benjamin F. Van Roij has a diverse educational background. He studied at Luzac, where he achieved VWO in Economy & Society. He also attended Scholengemeenschap Sint Ursula for six years, obtaining VWO in the same field. He holds a Bachelor of Arts in History and a Propedeuse in Politics from Radboud University Nijmegen. Additionally, he earned a Master of Arts in European Studies from the University of Leuven and a Master in Sales from The Human Academy.
Previous Work Experience
Before his current role, Benjamin held various positions in different organizations. He worked as a Project Assistant at Gemeente Helmond and as a Teamcaptain Directsales at Hotnetworkz. His experience also includes roles as a Secretary for CDJA, a Board Member for Rode Kruis Nederland, and a Trainee at the European Parliament. He has also worked as a Private Driver and in sales at Maurixx and Racktime BV, showcasing a broad range of skills.
Contributions to Customer Service
Benjamin has played a significant role in the development of customer service teams at Suitsupply. He has developed and led training programs aimed at improving service delivery and efficiency. His contributions include adapting customer service strategies to diverse markets and participating in cross-departmental initiatives to align customer service goals with the company's objectives.