David Gallagher
About David Gallagher
David Gallagher serves as the Director of Customer Experience at Suitsupply, a position he has held since 2022. With a career at Suitsupply spanning over a decade, he has significantly contributed to improving customer service and sales performance through various roles.
Work at Suitsupply
David Gallagher has held multiple positions at Suitsupply since joining the company in 2012. He began his career as a Style Advisor and progressed to Store Manager within a year. From 2014 to 2018, he served as Brand Manager, followed by a role as Quality Manager from 2018 to 2022. In 2022, he became the Director of Customer Experience, focusing on enhancing customer interactions and overall satisfaction in North America.
Education and Expertise
David Gallagher earned a Bachelor of Arts (B.A.) in Theatre/Theater from St. Edward's University, where he studied from 2004 to 2008. His educational background complements his extensive experience in customer service and brand management, equipping him with skills in communication and relationship-building that are essential in his current role.
Background
Before joining Suitsupply, David Gallagher worked as an Assistant Manager at Sabon NYC from 2010 to 2012. His early career experiences laid the foundation for his expertise in customer service and retail management. Gallagher's journey through various roles at Suitsupply reflects his commitment to professional growth and customer experience enhancement.
Achievements
In his current role as Director of Customer Experience, David Gallagher has implemented a customer insights-driven approach that has improved the brand's selling techniques. He played a key role in developing a comprehensive training program for new employees, which has enhanced onboarding efficiency and employee retention. Additionally, he conducted market analysis to identify opportunities in underserved markets, contributing to strategic expansion initiatives.