Derrick Li
About Derrick Li
Derrick Li is a Flagship Store Manager at Suitsupply in Amsterdam, with over 15 years of experience in customer service. He has held various roles in prominent companies including Virgin Atlantic Airways, Chanel, and Gucci, demonstrating strong communication and relationship-building skills.
Current Role at Suitsupply
Derrick Li serves as the Flagship Store Manager at Suitsupply, a position he has held since 2018. In this role, he is responsible for overseeing the flagship store operations in Amsterdam, Noord-Holland, Netherlands. His responsibilities include managing staff, ensuring customer satisfaction, and maintaining the store's reputation. Derrick's extensive experience in retail management contributes to his effectiveness in this position.
Previous Experience at Virgin Atlantic Airways
Derrick Li worked at Virgin Atlantic Airways for a total of 11 years, holding two key positions. He began as a Cabin Service Supervisor from 2005 to 2015, where he managed cabin crew and ensured high standards of service. Following this role, he served as Marketing Communication and Public Relations Support for one year in 2011-2012. His time at Virgin Atlantic provided him with valuable experience in customer service and communication.
Experience in Luxury Retail
Derrick Li has significant experience in luxury retail, having worked with renowned brands such as Chanel and Gucci. He was the Deputy Head of Boutique at Chanel from 2015 to 2017 in London, England, where he contributed to store management and customer relations. Subsequently, he worked as an Assistant Store Manager at Gucci in Florence, Tuscany, Italy, from 2017 to 2018, further enhancing his skills in high-end retail environments.
Educational Background
Derrick Li studied at the University of Manchester, where he earned a Master of Business Administration (MBA). This advanced degree has equipped him with essential business knowledge and management skills, which he applies in his current and previous roles across various industries.
Customer Service Expertise
With over 15 years of experience in customer service, Derrick Li has developed strong people skills and the ability to influence and negotiate effectively. He is known for his capability to communicate at all organizational levels and for consistently building and repairing customer relationships. His focus on maintaining and improving employers' reputations has been a key aspect of his professional journey.