Rob Bouma
About Rob Bouma
Rob Bouma is an IT Service Desk Manager with extensive experience in incident management and customer satisfaction. He has worked for various companies, including Hewlett-Packard CDS and Suitsupply, and has been studying at Exin since 2013.
Current Role at Suitsupply
Rob Bouma serves as the IT Service Desk Manager at Suitsupply, a position he has held since 2015. In this role, he is responsible for managing the registration, planning, prioritization, and coordination of incident handling and resolution. He focuses on ensuring customer satisfaction through effective internal coordination of work and process-related matters. His tenure at Suitsupply has allowed him to develop and implement strategies that enhance the overall efficiency of the IT service desk.
Previous Experience at Hewlett-Packard CDS
Rob Bouma worked at Hewlett-Packard CDS from 2001 to 2006, where he held the position of Teamleader Servicedesk for five years in the Utrecht Area, Netherlands. Following this role, he transitioned to a Process Manager position within the same company, focusing on ICT Resource & Escalation Management from 2006 to 2011 in Lelystad. His experience at Hewlett-Packard CDS provided him with a strong foundation in service desk operations and incident management.
Experience at Unit4 Benelux
At Unit4 Benelux, Rob Bouma held multiple roles, including Teamleader Service and Support from 2014 to 2015 and Incident Manager from 2012 to 2014. His responsibilities included overseeing service operations and managing incidents, which contributed to his expertise in service desk management. His time at Unit4 Benelux spanned approximately three years, during which he gained valuable insights into service delivery and support processes.
Current Role at CSN Groep B.V.
Rob Bouma has been working as a Service Desk Coordinator at CSN Groep B.V. since 2016. In this role, he is responsible for coordinating service desk operations and ensuring effective incident management. His position at CSN Groep B.V. complements his work at Suitsupply, allowing him to apply his extensive experience in IT service management across different organizations.
Education and Professional Development
Rob Bouma has been studying at Exin since 2013, focusing on enhancing his knowledge and skills in IT service management. His commitment to professional development is evident in his ongoing education, which has been instrumental in shaping his approach to incident management and service desk operations.