Isabella Long
About Isabella Long
Isabella Long is a Customer Happiness Manager at SUMMERSALT, where she has worked since 2018. She previously held various roles at Ares Games srl and has a Bachelor of Arts degree from William Woods University.
Work at SUMMERSALT
Isabella Long has served as the Customer Happiness Manager at SUMMERSALT since 2018. In this role, she focuses on enhancing customer satisfaction and engagement. She has implemented innovative customer feedback systems to better understand and address customer needs. Additionally, she developed training programs for new hires in the customer service department, ensuring that the team is well-equipped to provide excellent service. Long also organized and led team-building workshops aimed at improving collaboration and morale within the customer service team.
Previous Experience at Ares Games srl
Before joining SUMMERSALT, Isabella Long worked at Ares Games srl from 2012 to 2018. During her tenure, she held multiple roles, including Head Cashier, Social Media Marketer, and Game Demonstrator. She also served as the Convention and Retail Coordinator from 2016 to 2018. In these positions, she was responsible for managing customer interactions and promoting the company's products at various events.
Education and Expertise
Isabella Long earned her Bachelor of Arts (B.A.) degree from William Woods University, where she studied from 2012 to 2016. Her academic focus included a concentration in Studio Arts with an emphasis on painting, as well as a minor in English and a concentration in film and analysis. This educational background contributes to her creative approach in customer service and team management.
Experience at William Woods University
Isabella Long worked at William Woods University as the University Information Technology Coordinator from 2011 to 2016. In this role, she supported the university's IT needs and contributed to the overall technological environment of the institution. Her experience in this position provided her with valuable skills that she applies in her current role at SUMMERSALT.