Jessica Goodman
About Jessica Goodman
Jessica Goodman serves as the Customer Happiness Shift Lead at SUMMERSALT and has extensive experience in customer service and styling, having worked as a Senior Stylist at Stitch Fix since 2017.
Work at Stitch Fix
Jessica Goodman has been employed at Stitch Fix as a Senior Stylist since 2017. In this role, she utilizes her expertise in fashion and customer service to curate personalized clothing selections for clients. Her work involves understanding client preferences and trends to enhance the overall shopping experience. Over her tenure, she has contributed to the company's mission of delivering a unique and tailored styling service.
Current Role at SUMMERSALT
Since 2021, Jessica Goodman has served as the Customer Happiness Shift Lead at SUMMERSALT. In this position, she oversees customer service operations, ensuring that client inquiries and concerns are addressed effectively. Her role focuses on maintaining high levels of customer satisfaction and fostering a positive brand experience. Jessica's leadership contributes to the company's commitment to exceptional customer care.
Previous Experience at Warby Parker
Jessica Goodman worked at Warby Parker as the Austin Brand Lead from 2016 to 2017. In this capacity, she was responsible for promoting the brand and enhancing its presence in the South Congress area of Austin. Her role involved engaging with customers and implementing marketing strategies to drive brand awareness and sales.
Education and Expertise
Jessica Goodman holds a Bachelor of Arts in Communication and Studio Art from Greenville University, which she attended from 2004 to 2008. She furthered her education by obtaining a Master of Fine Arts in Fashion/Apparel Design from the Academy of Art University, studying from 2011 to 2015. Her academic background provides her with a strong foundation in both communication and design, which supports her career in customer service and styling.
Work History at Sock Club and Bravery Media
Jessica Goodman has held roles at Sock Club and Bravery Media. She worked as an Account Manager at Sock Club from 2019 to 2020, where she managed client accounts and facilitated communication between clients and the company. Prior to that, she spent three years as an Account Manager at Bravery Media from 2013 to 2016, focusing on client relations and project management in the Austin, Texas area.