Jeannie Jell
About Jeannie Jell
Jeannie Jell is a Disability Case Manager at Sun Life Financial with over 20 years of experience in financial institutions. She is recognized for her ability to manage complex cases and has a strong background in customer service and operations management.
Work at Sun Life
Jeannie Jell has been employed at Sun Life Financial as a Disability Case Manager since 2013. In this role, she utilizes her extensive background in financial services to manage complex disability cases. Her experience in unionized environments contributes to her effectiveness in navigating the intricacies of disability management. Jell's tenure at Sun Life spans over 11 years, during which she has demonstrated her ability to handle challenging situations and collaborate with various sectors within the organization.
Education and Expertise
Jeannie Jell has a solid educational background in office systems technology, having studied at Champlain from 1985 to 1988. She also pursued further education at Banque Laurentienne, where she achieved the 'Leader en action' designation from 2009 to 2012. Additionally, Jell has been studying at Technologia since 2010, focusing on intermediate Excel and PowerPoint skills tailored for managers. Her educational pursuits complement her extensive experience in financial institutions and enhance her expertise in managing disability cases.
Background in Financial Institutions
Jell has over 20 years of experience working in financial institutions, primarily within unionized environments. Her career includes significant roles at Banque Laurentienne, where she served as Chef de section in customer service for mortgages from 2000 to 2002, and later as Directrice for client query management from 2004 to 2013. She also held the position of Directrice for mortgage reconciliation from 2002 to 2004. This diverse experience has equipped her with a comprehensive understanding of financial products and customer service dynamics.
Skills and Competencies
Jeannie Jell possesses a strong skill set that includes adaptability and collaboration. Her ability to handle complex cases effectively is complemented by her bilingual communication skills and goal-oriented approach. With 13 years of experience in call center and operations management, she demonstrates a focus on achieving results. Jell's strong adaptability allows her to navigate the challenges of her role as a Disability Case Manager, while her collaborative nature facilitates teamwork across different sectors.