Katey Berman
About Katey Berman
Katey Berman VP Customer Success
Katey Berman is the Vice President of Customer Success at Sunbit. In this role, she oversees a team of nearly 100 customer care agents who provide support to over 10,000 merchants and 1 million customers. Her key responsibility is to ensure the delivery of outstanding customer support while scaling the team to match the company's growth. Under her leadership, the team continues to maintain high standards of customer service.
Leadership in Customer Support at Sunbit
As the VP of Customer Success, Katey Berman leads a large team of customer care agents, ensuring that Sunbit continues to deliver top-tier support to its expansive customer base. Her role not only involves day-to-day management but also requires strategic planning to expand the customer support team. This expansion is crucial to keeping pace with the rapid growth Sunbit is experiencing. Berman's dedication to outstanding customer service helps maintain Sunbit's reputation for excellence.
Creating Advancement Opportunities for Sunbit's Customer Support Team
Katey Berman is known for her focus on creating opportunities for growth and advancement within Sunbit's customer support team. She developed an advancement track that has been widely adopted throughout the company. This initiative provides clear pathways for professional development and career progression for call center agents, fostering an environment of continuous improvement and motivation.
Katey Berman's Career at Sunbit
Katey Berman joined Sunbit in 2017 as a call center manager. In that role, she was instrumental in supporting the company's earliest merchants and customers. Her leadership and expertise were pivotal during the company's formative years. Since then, she has transitioned into progressively more responsible roles, culminating in her current position as VP of Customer Success. Her career trajectory at Sunbit showcases her dedication and capability in enhancing customer support functions.