Juanita Osborne
About Juanita Osborne
Juanita Osborne is a Customer Advocate currently employed at SunFire since 2022. She has a background in insurance and sales, with previous roles at Coverance Insurance Solutions, Ensurem, and American Family Insurance.
Current Role at SunFire
Juanita Osborne serves as a Customer Advocate at SunFire, a position she has held since 2022. In this role, she focuses on enhancing customer experiences and addressing client needs effectively. Her work involves direct interaction with customers to ensure satisfaction and resolve any issues that may arise.
Previous Experience in Insurance
Juanita has extensive experience in the insurance industry. She worked as an Insurance Agent at Coverance Insurance Solutions, Inc. from 2020 to 2021 for 10 months. Following this, she served as a Licensed Insurance Agent at Ensurem for 6 months in 2021 to 2022. Additionally, she was a Sales Representative at American Family Insurance's Ben Benedict Agency from 2018 to 2020 for 2 years.
Quality Assurance Compliance Experience
In 2021, Juanita worked as a Quality Assurance Compliance Specialist at Coverance Insurance Solutions, Inc. for 5 months. This role involved ensuring that the company's operations adhered to regulatory standards and internal policies, contributing to the overall quality of service provided.
Sales Experience at PocketiNet Communications
Before her career in insurance, Juanita worked as an Account Sales Executive at PocketiNet Communications, Inc. from 2012 to 2015. During her 3 years in this position, she was responsible for managing client accounts and driving sales in the Richland/Kennewick/Pasco, Washington area.
Education in Behavioral Sciences
Juanita Osborne earned her Bachelor's degree in Behavioral Sciences from Northwest University. This educational background has equipped her with valuable insights into human behavior, which she applies in her professional roles, particularly in customer advocacy and sales.