Nichole Farley
About Nichole Farley
Nichole Farley serves as the Customer Service Retention & Quality Solutions Supervisor at SunFire, Inc., where she has worked since 2021. With extensive experience in customer service roles at AdaptHealth and a background in leadership and management training, she focuses on enhancing customer satisfaction and employee empowerment.
Current Role at SunFire
Nichole Farley serves as the Customer Service Retention & Quality Solutions Supervisor at SunFire, Inc. since 2021. In this role, she is responsible for establishing and monitoring key performance indicators to ensure the service center meets performance and quality standards. Farley also manages specialty groups and functions, including Training, Licensing, Reporting, Resources, Enrollment, and Quality. She actively participates in the interviewing, training, and onboarding process for new Customer Advocates, contributing to the development of a skilled workforce.
Previous Experience at AdaptHealth
Farley worked at AdaptHealth from 2008 to 2021, holding various positions that contributed to her expertise in customer service and operations. She began as a Patient Account Representative - Respiratory, then transitioned to roles such as Customer Service Representative, Customer Care Expert, Training Specialist, and Quality Assurance Analyst. Her final position was Operations Manager, where she managed operations for four years in Charlotte, North Carolina. This extensive experience provided her with a solid foundation in customer support and operational management.
Educational Background
Nichole Farley has pursued various educational opportunities to enhance her skills. She studied at Kaplan University, focusing on Accident and Health Insurance, and obtained her Accident and Health Insurance License in 2021. Additionally, she completed Greenhouse Leadership Training at Advanced Home Care, where she studied Leadership & Management from 2013 to 2014. Farley also studied Medical Coding/Billing at Tech Skills and earned a Paralegal Studies certificate from Kaplan University from 2004 to 2005.
Skills and Contributions
In her current position at SunFire, Farley has created a motivational working environment that recognizes and rewards excellence, fostering a culture of employee empowerment. She has developed and maintained relationships with business partners to enhance customer satisfaction and retention. Her ability to establish performance metrics and manage various operational functions demonstrates her commitment to quality service and operational efficiency.