Chuck Browne
About Chuck Browne
Chuck Browne is the Vice President of Customer Operations at Sunnova Energy and a Business Advisor at Made by Mary, with extensive experience in customer experience and operations roles across various companies.
Current Role and Responsibilities at Sunnova Energy
Chuck Browne currently holds the position of Vice President of Customer Operations at Sunnova Energy. Based in Houston, Texas, he has been serving in this role since 2022. His responsibilities primarily include overseeing customer operations, ensuring high levels of service and client satisfaction, and implementing strategies to improve operational efficiency.
Previous Experience at Airin, Inc.
Before joining Sunnova Energy, Chuck Browne worked at Airin, Inc. as the Director of Client Success. This position, which he held in 2022 for a period of five months, required him to manage client relationships and drive initiatives aimed at enhancing customer engagement and success in Park City.
Business Advisor Role at Made by Mary
In addition to his role at Sunnova Energy, Chuck Browne also serves as a Business Advisor for Made by Mary, a position he started in 2022. This role is based in Bluffdale, Utah, and involves providing strategic advice to help guide the company's business operations and growth strategies.
Leadership Roles at DIY Home Security and Sunrun
Chuck Browne held significant leadership roles in the customer experience sector prior to his current positions. At DIY Home Security, he was the VP of CX Strategy & Ops from 2021 to 2022. Before that, he served as the Director of CX Strategy at Sunrun from 2020 to 2021, where he was based in Lehi, Utah.
Extensive Tenure at Vivint Smart Home and Vivint Solar
Chuck Browne's career also includes a long tenure at Vivint Smart Home and Vivint Solar. Between 2011 and 2020, he held various management positions focusing on customer solutions, post-install operations, and customer experience. His roles included Customer Support Lead Supervisor, Customer Care Operations Manager, Sr. Manager of Customer Solutions, Sr. Manager of Post-Install Operations, and Director of Customer Experience, mainly based in Provo and Lehi, Utah.
Educational Background
Chuck Browne studied at Brigham Young University from 2007 to 2012. His time at the university helped lay the foundation for his extensive career in customer operations and management.