Israel Rivera
About Israel Rivera
Israel Rivera is the Operations Command Center Manager at Sunnova Energy, with extensive experience in operations and customer service management across various industries.
Current Role at Sunnova Energy
Israel Rivera is currently serving as the Operations Command Center Manager at Sunnova Energy. He has held this position since 2023 and is based in Houston, Texas. In this role, he is responsible for overseeing operations and ensuring that key performance indicators (KPIs) are met. His focus includes managing risks to meet project milestones and deadlines effectively.
Previous Experience at Sunnova Energy
Before becoming the Operations Command Center Manager, Israel Rivera worked as the Service Operations Command Supervisor at Sunnova Energy. He held this role from 2022 to 2023 for 8 months in Houston, TX. His responsibilities included supervising service operations and maintaining performance standards.
Roles in Operations and Management
Israel Rivera has extensive experience in operations and management across various companies. He served as a Customer Service Manager at NuSmile from 2021 to 2022 and as the Branch Manager at Vicostone from 2020 to 2021, both in Houston, Texas. His tenure at Avis Budget Group includes roles as Operations Manager - Production from 2018 to 2020 and Operations Manager - Customer Service from 2017 to 2018 in the Greater Seattle Area. Rivera began his career at Electronic Transaction Consultants, holding multiple positions from 2011 to 2015, including Assistant Manager Technical Support and Senior Operations Supervisor, in Dallas/Fort Worth Area.
Educational Background
Israel Rivera studied Organizational Leadership at Texas A&M University-Commerce, earning a Bachelor of Applied Science (BASc) from 2017 to 2020. Additionally, he studied Liberal Arts and Sciences/Liberal Studies at Houston Community College, obtaining an Associate of Arts (AA) in 2017. Rivera also has an Associate’s Degree in Business Administration and Management, General, from Dallas College, which he completed between 2012 and 2016.
Specializations and Skills
Israel Rivera specializes in developing and motivating high-performance teams to exceed KPIs. He is adept at identifying and managing risk to ensure project milestones and deadlines are met. Rivera focuses on offering innovative performance improvement plans aimed at streamlining processes, increasing productivity, and reducing costs.