Julian Sheppard
About Julian Sheppard
Julian Sheppard is an Operations Command Center Specialist at Sunnova Energy in Houston, Texas.
Operations Command Center Specialist at Sunnova Energy
Julian Sheppard began his current role as an Operations Command Center Specialist at Sunnova Energy in 2022. Based in Houston, Texas, he brings a wealth of experience in optimizing operational efficiency and improving service delivery. In his role, Julian is responsible for overseeing the day-to-day operations of the command center, ensuring compliance with company protocols and maintaining high service standards.
Previous Role as Service Specialist at Sunnova Energy
Before assuming his current position, Julian served as a Service Specialist at Sunnova Energy from 2021 to 2022. During his tenure, he focused on streamlining service operations to enhance efficiency. He developed a technician dispatch system that significantly reduced response times and implemented a scheduling protocol that increased technician occupancy rates by 15%. His efforts contributed to higher overall service efficiency and customer satisfaction.
Experience as Field Technician at Tickets.com
From 2018 to 2021, Julian worked as a Field Technician at Tickets.com in the Houston, Texas area. His responsibilities included managing on-site technical issues and ensuring the smooth operation of ticketing systems. Julian's work was marked by his commitment to maintaining compliance with service level agreements (SLAs) by effectively managing work orders and streamlining technical processes.
Expertise in Optimizing Technician Dispatch Systems
Julian has demonstrated expertise in developing systems to optimize technician dispatch. During his time at Sunnova Energy, he created a system that reduced response times and improved service efficiency. By implementing a new scheduling protocol, he increased technician occupancy rates by 15%, showcasing his ability to drive tangible improvements in service operations.
Compliance and Work Order Management
Throughout his career, Julian has played a key role in maintaining compliance with company SLAs. At both Sunnova Energy and Tickets.com, he effectively managed work orders to ensure timely and accurate service delivery. His attention to detail and strong organizational skills have been instrumental in maintaining high standards of operational performance.