Michell Graham
About Michell Graham
Michell Graham is the Senior Vice President of Service and Energy Operations at Sunnova Energy, with extensive experience in customer service and business management across various industries.
Title
Michell Graham holds the title of Senior Vice President, Service and Energy Operations at Sunnova Energy. In this leadership role, Michell focuses on optimizing service and energy operations, emphasizing customer satisfaction and operational excellence.
Company
Michell Graham currently works at Sunnova Energy. Sunnova Energy specializes in delivering distributed solar energy services, aiming to provide clean, renewable energy solutions to customers. Michell has been with Sunnova since 2016, contributing significantly to the company's operational strategies and customer service initiatives.
Previous Experience
Before joining Sunnova Energy, Michell Graham accrued a wealth of experience across various roles and industries. Michell served as Director Of Customer Service at LBC Tank Terminals from 2014 to 2016 in Seabrook, Texas. Prior to that, Michell was a Manager, Training & QA at HCL Technologies in Houston, Texas Area for 11 months. Michell also worked as a National Accounts Business Manager at Therma Tru for eight years in Maumee, Ohio, handling major retail national accounts and OEM customers.
Customer Service Expertise
Michell Graham's career includes a strong background in customer service management. Michell worked as a Customer Service Supervisor at Capgemini Energy in Sugarland, Texas from 2004 to 2005. Prior to that, Michell managed customer service at Gexa Energy, an FPL Group Company, in Houston, Texas for two years, and also held a managerial role at Flagship Management Company from 2000 to 2002.
Education and Business Strategy
Michell Graham studied Business Administration and Management at Liberty University, earning a Bachelor of Science (BS). Known for developing comprehensive sales strategies and three-year account plans for major national retailers, Michell has driven double-digit sales growth through strategic initiatives in product placement, advertising, and field sales.
Achievements in Operational Management
Michell Graham has extensive experience managing operations for business units involving major retail national accounts and OEM customers. Michell’s work emphasizes creating competitive advantages and enhancing revenue and margins. Michell has a strong track record of collaborating with cross-functional teams to drive innovation and customer satisfaction in solar energy service operations.